Return, Replacement & Warranty Policy
At MIX LAPTOP, we want your laptop purchase to feel reassuring from the start. That is why we provide a clear warranty, replacement, and return policy for manufacturing defects.
MIX LAPTOP devices are covered by a 5-month warranty against manufacturing defects. This includes a 1-month replacement period for manufacturing defects and a 14-day return period for manufacturing defects. The purpose of this policy is to provide a clearer and more reassuring purchase experience while maintaining proper device-use conditions.
Warranty Against Manufacturing Defects
Device coverage is provided according to the MIX LAPTOP warranty terms and policy.
Replacement for Manufacturing Defects
Available during the first month, subject to device inspection and the replacement policy terms.
Return for Manufacturing Defects
A return may be available when a manufacturing defect is confirmed, subject to the policy terms.
What Does the Warranty Cover?
- Manufacturing defects or operating faults that appear during the warranty period and are confirmed after device inspection.
- The MIX LAPTOP team inspects the issue to determine the cause and the appropriate action.
- The total warranty period for the device is 5 months from the date of receipt.
- The first month includes replacement eligibility for covered manufacturing defects.
- The first 14 days include return eligibility for manufacturing defects, subject to the policy terms.
Return or Replacement Conditions
- A manufacturing defect must be covered by the policy and confirmed after the device has been inspected.
- Proof of purchase or the order details for the device must be provided.
- The device must be returned with the charger and any accessories received with the order.
- The device must not have been damaged by impact, liquids, or misuse.
- The device must not have been opened, modified, or externally repaired in a way that caused the issue.
Cases Not Covered by the Warranty
- Breakage, impact damage, or damage caused by dropping the device.
- Liquid or moisture exposure and any damage resulting from it.
- Faults caused by misuse or improper use of the device.
- Faults resulting from opening the device or attempting repairs outside MIX LAPTOP.
- Cosmetic marks or condition notes that were disclosed to the customer before the purchase was completed.
Device Inspection Before a Decision
When a warranty, replacement, or return request is submitted, the device is inspected to determine the cause of the issue and confirm whether it is a manufacturing defect covered by the MIX LAPTOP policy before any action is taken.
How to Submit a Warranty or Replacement Request
Contact Us
Send us your order details and a description of the issue on WhatsApp. Photos or a video showing the fault are recommended when possible.
Case Inspection
We review the issue and determine whether the case is covered by the warranty, replacement, or return policy.
Resolution
After inspection, the appropriate action is taken according to the policy and replacement availability if the case requires a replacement.
Keeping your order number or invoice helps the MIX LAPTOP team review your warranty request and complete the process more quickly.
Having an Issue with Your Device?
Contact the MIX LAPTOP team and send your order number, a description of the issue, and photos or a video if possible. We will help review your case according to the warranty, replacement, and return policy.